Dispatch & Delivery
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Order Processing: All orders are typically dispatched within 1 working day, and may be shipped sooner where possible.
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Shipping Estimates: Free shipping delivery estimates are 3–5 working days, delivered via DPD, Evri, or Royal Mail depending on your order. For Express Delivery, Sunvis Limited uses DPD’s 24-hour service; DPD will provide a delivery time slot and may confirm this by text message.
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Saturday & Sunday Delivery: Saturday delivery is available for UK Mainland addresses only and must be selected at checkout, with orders placed before 10am on Friday. For Saturday, Sunday, and Express Delivery options, we will dispatch your order in good time to arrive on your selected day; however, we cannot guarantee this in the event of an unforeseen issue or delay with the courier.
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Recipient Age Requirement: The person accepting delivery must be aged 18 or over.
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Restricted Addresses: We are unable to deliver to Post Office Box addresses, British Forces Post Office (BFPO) addresses, or third-party parcel locker/pickup point services.
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Regional Surcharges: Deliveries to the Scottish Highlands, Scottish Islands, and Northern Ireland may incur an additional fee, calculated and displayed automatically on the website at checkout. Express Delivery is not available to these areas or other offshore UK destinations. We do not currently offer shipping to the Channel Islands; orders to the Channel Islands or Isle of Man may be treated as international shipments and subject to customs charges.
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Safe Place Deliveries: If you opt for delivery to a safe place location through our courier service, we cannot be held liable for any loss or damage that may occur once the order has been successfully delivered by the courier. By selecting this delivery option, you acknowledge and accept that responsibility for the safety of your package transfers to you upon delivery.
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Parcel Forwarding: Sunvis Limited assumes no responsibility for orders or items reported missing or damaged where we reasonably believe they have been delivered to a parcel forwarding company.
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Refused Deliveries: If you no longer require an item after dispatch and refuse delivery, a flat fee of £9.99 will be deducted from your refund to cover return costs. If you have simply changed your mind before dispatch is refused, please arrange return of the parcel at your own cost.
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Goods Inspection: Buyers are responsible for checking that received goods are in satisfactory condition upon delivery.
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Promotional Pricing: Promotional offers are valid only during the advertised period. We are unable to apply discounted prices to orders placed before or after the promotional period.
Orders & Contract Formation
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Order Acceptance: Your order represents an offer to purchase. A binding contract is formed only once your order has been dispatched; Sunvis Limited reserves the right to refuse or cancel any order prior to dispatch, for example where stock is unavailable or a pricing or listing error has occurred.
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Pricing & Listing Errors: While we make every effort to ensure prices and descriptions are accurate, errors can occasionally occur. Where a genuine pricing or description error is identified, we reserve the right to cancel the order and issue a full refund. We do not offer retrospective price adjustments where prices later change due to promotions or manufacturer discounts.
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Product Descriptions & Images: We aim for product images and descriptions to be as accurate as possible; however, actual colours and finishes may vary slightly due to photography, lighting, or individual screen settings.
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Payment: Payment must be received in full before an order is dispatched. Title to goods remains with Sunvis Limited until payment has been received in full.
Faulty Items
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Refunds: If your order arrives damaged or faulty, we will process a full refund once the issue is confirmed. We do not offer exchanges; should you wish to receive a replacement, you are welcome to place a new order.
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Reporting Damages: Damages must be reported within 48 hours of delivery. Claims for courier-related damage cannot be processed beyond this timeframe.
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Documentation Requirements: Digital photographs of the item and its packaging may be required to process your claim.
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Return Conditions: Faulty goods must be returned in their original condition. Customers may be held liable for damage occurring during return transit.
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Return Postage: We cover return postage for confirmed defective products; packaging costs are excluded.
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Parts Replacement: We do not generally supply individual spare parts directly, but if a specific part is faulty, we may ask you to return it to us for exchange.
Return Policy
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Return Period: Items may be returned within 30 days of receipt, at the buyer’s expense unless the item is faulty.
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Condition for Returns: Returned goods must be unused and in their original condition, complete with all accessories, instructions, and original packaging. Original postage and packaging fees are non-refundable. For hygiene reasons, Health & Beauty products cannot be returned once the product seal has been broken.
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Return Authorisation: Prior authorisation is required for all returns. Please contact us via our Contact Us page with your order number and the reason for return; we will confirm authorisation and provide return instructions by email. Unauthorised returns may experience processing delays. If you’ve been issued a DPD return label, you can find your nearest drop-off point at pickup.dpd.co.uk.
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Statutory Cancellation Rights: Separately from the above, under the Consumer Contracts Regulations 2013 you have a legal right to cancel most orders within 14 days of receiving your goods, without needing to give a reason. Contact us within that period, and you will then have a further 14 days to return the goods. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
Exclusions of Liability
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Force Majeure: Sunvis Limited will not be liable for losses arising from events beyond our reasonable control.
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Business Losses: Sunvis Limited is not liable for business losses, including but not limited to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities, or goodwill.
Data Protection
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Any personal information you provide will be handled in accordance with our Privacy Policy and applicable UK data protection law, including the UK GDPR.
Intellectual Property
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All content on this website, including text, images, logos, and product listings, is owned by or licensed to Sunvis Limited and may not be reproduced or used without our prior written consent.
Complaints
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If you are unhappy with any aspect of your order or our service, please contact us via our Contact Us page so we can investigate and resolve your complaint.
Governing Law & Jurisdiction
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These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to These Terms
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Sunvis Limited may update these Terms and Conditions from time to time. The version in effect at the time your order is placed will apply to that order.
Severability
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If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.