Orders are typically dispatched within one business day and, where possible, may be shipped sooner.
Dispatch & Delivery
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Standard delivery: Orders with free shipping typically arrive within 3–5 business days.
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Restricted addresses: We are unable to deliver to Post Office Box addresses, British Forces Post Office (BFPO) addresses, or third-party parcel locker/pickup point services.
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Safe place delivery: If you select delivery to a safe place via our courier service, please note that responsibility for the parcel transfers to you once the courier confirms successful delivery. We cannot be held liable for loss or damage occurring after this point. By choosing this option, you accept this condition.
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Regional restrictions: Express Delivery is not available to Northern Ireland, the Scottish Highlands, or other offshore UK destinations, and we do not currently offer shipping to the Channel Islands. Please note that orders to the Channel Islands or Isle of Man may be treated as international shipments and subject to customs charges.
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Parcel forwarding companies: Sunvis Limited is not obliged to offer a replacement or refund for orders reported missing or damaged where we reasonably believe the parcel was delivered to a parcel forwarding company.
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Refused deliveries: If you no longer require an item after dispatch and refuse delivery, a flat fee of £9.99 will be deducted from your refund to cover return costs. If you have simply changed your mind before dispatch is refused, please arrange return of the parcel at your own cost.
Highlands, Islands & N. Ireland Surcharge Postcodes
Deliveries to the following postcodes, and to Northern Ireland, may incur an additional fee, as displayed automatically on the website at checkout.
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Scottish Highlands: AB30–38, AB44–56, FK17–99, G83, IV1–28, IV30–32, IV33–39, IV52–54, IV63, KW1–14, PA21–33, PA34–40, PH18–26, PH30, PH31–41, PH49–50
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Scottish Islands: HS1–9, IV40–51, IV55–56, KA27–28, KW15–17, PA20, PA30, PA32–34, PA41–49, PA60–78, PH42–44, ZE1–3
Express Delivery
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Express Delivery is fulfilled via DPD’s 24-hour service. DPD will provide a delivery time slot and confirm this by text message on the day of delivery.
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Saturday delivery: Available for UK Mainland addresses only. The correct option must be selected at checkout, with orders placed before 10am on Friday.
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The person accepting delivery must be aged 18 or over.
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Please inspect goods on receipt and ensure they are in satisfactory condition.
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For Saturday, Sunday, and Express Delivery options, we will dispatch your order in good time to arrive on your selected day. However, we cannot guarantee this in the event of an unforeseen issue or delay with the courier.
Faulty Items
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If your order arrives damaged or faulty, we will process a full refund once the issue is confirmed. Should you wish to receive a replacement, you are welcome to place a new order.
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Damage must be reported within 48 hours of delivery; after this window we are unable to raise a claim with the courier.
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We may request digital photographs of the item and its packaging to support your claim.
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Faulty goods must be returned in their original condition. Any damage occurring during return transit may be the customer’s responsibility.
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We cover return postage for confirmed defective products; packaging costs are excluded.
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We do not supply individual spare parts directly, but if a specific part is faulty, we may ask you to return it for exchange.
Returns Policy
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Items must be returned within 30 days of receipt.
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Goods must be returned in their original, unused condition, complete with all accessories, instructions, and packaging.
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We are unable to accept used items unless they are faulty.
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For hygiene reasons, Health & Beauty products cannot be returned once the seal has been broken.
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All returns are inspected on arrival, and refunds are issued accordingly.
How to Return an Item
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Contact us via our Contact Us page, advising us of your order number and the reason for return.
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We will confirm authorisation and provide return instructions by email.
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Package the item securely, with all original accessories, instructions, and packaging included.
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Return your item using the instructions provided. If you’ve been issued a DPD return label, you can find your nearest drop-off point at pickup.dpd.co.uk.
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Once received and inspected, we will process your refund.
Please note: items must be authorised before being returned to us; unauthorised returns may experience processing delays.
Your Statutory Cancellation Rights
Separately from our 30-day returns window above, under the Consumer Contracts Regulations 2013 you have a legal right to cancel most orders within 14 days of receiving your goods, without needing to give a reason. To exercise this right, simply contact us within that period; you will then have a further 14 days to return the goods. This policy does not otherwise affect your statutory rights under the Consumer Rights Act 2015.